I Want to Speak to a Human

You open a support chat, and a cheerful little avatar pops up. 'Hi! I'm Botty! How can I help?' I type in my complex billing issue. Botty replies immediately with a link to a completely irrelevant FAQ page.

I type 'Speak to a human.' Botty says, 'I can help with many things! Please rephrase your question.' I type 'HUMAN.' Botty says, 'Did you mean: How to reset my password?'

It's a digital brick wall designed specifically to exhaust you until you give up and accept the incorrect charge on your bill. They aren't customer service bots; they are customer deterrence bots.